Privacy policy

Privacy Policy

This Privacy Policy describes how imaxsound (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.imaxsound.com (the “Site”), or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” mean the user of the Services, whether you are a customer, website visitor, or any other individual whose information we collect according to this Policy.

Please read this Privacy Policy carefully. By accessing or using the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically, including to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the revised Policy on the Site, update the “Last updated” date, and take any other actions required under applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect — and have collected over the past 12 months — personal information about you from various sources, as described below. The information we collect depends on how you interact with us.

In addition to the specific uses described below, we may use the information we collect to communicate with you, provide the Services, comply with legal obligations, enforce our Terms of Service, and protect our rights and the rights of our users.

Personal Information We Collect

The types of personal information we collect depend on how you interact with our Site and Services. “Personal information” refers to data that identifies, relates to, or can be associated with you.

Information You Provide Directly

Information you submit directly through the Services may include:

  • Contact information: name, address, phone number, email.

  • Order information: name, billing address, shipping address, payment confirmation, email, phone number.

  • Account information: username, password, security questions.

  • Shopping information: items viewed, added to your cart, or saved to your wishlist.

  • Customer support information: details you include when contacting us via the contact form or customer service.

Some features of the Services require specific information. If you choose not to provide it, certain features may not be accessible.

Information Collected Through Cookies

We automatically collect certain information about your interaction with the Services (“Usage Data”) using cookies, pixels, and similar technologies (“Cookies”).
Usage Data may include:

  • Device information

  • Browser information

  • IP address

  • Network connection data

  • Interaction details with the Site and your account

Information Obtained from Third Parties

We may also obtain personal information about you from third parties, including:

  • Shopify, which hosts our website.

  • Payment processors, who collect your banking or card information to process payments.

  • Third-party tracking technologies (pixels, tags, SDKs, cookies) used when you browse our Site, open our emails, or interact with our ads.

Any information obtained from third parties is treated in accordance with this Privacy Policy.
We are not responsible for the accuracy of information provided by third parties nor for their own practices or policies.

How We Use Your Personal Information

1. Providing Products and Services

We use your personal information to:

  • process payments

  • fulfill orders

  • manage your account

  • send notifications regarding purchases, returns, or exchanges

  • arrange shipping and returns

  • allow you to post reviews

This enables us to perform the contract between you and us.

2. Marketing and Advertising

We use your information to:

  • send promotional emails, SMS, or mail

  • personalize recommendations, content, and ads

  • improve advertising targeting on our Site and other platforms

3. Security and Fraud Prevention

We use your data to:

  • detect, investigate, or prevent fraudulent, illegal, or malicious activity

  • protect your account and our platform

You are responsible for keeping your credentials safe. Contact us immediately if you believe your account has been compromised.

4. Communicating With You

We use your information to:

  • provide customer support

  • answer questions

  • improve our Services

This is in our legitimate interest to maintain a quality customer experience.

Cookies

Like many websites, we use Cookies.
For Shopify-specific cookies, see:
https://www.shopify.com/legal/cookies

Cookies allow us to:

  • operate the Site and remember your preferences

  • run analytics

  • optimize our Services and advertising

You may refuse or delete cookies through your browser settings.
Note: blocking cookies may impair certain features or functionality of the Site.

How We Disclose Your Personal Information

We may disclose your personal information to third parties under the following circumstances:

  • Service providers (IT, payment processing, analytics, customer support, cloud storage, fulfillment, shipping)

  • Business or marketing partners, including Shopify, who use your data according to their own privacy policies

  • Third-party providers when you authorize us to share specific information (e.g., shipping carriers, social media integrations)

  • Affiliated companies, for internal business management

  • Business transactions, such as mergers, acquisitions, or bankruptcy

  • Legal obligations, such as subpoenas or court orders

  • Protection of rights, including safety and fraud prevention

Categories of Personal Information Disclosed (Past 12 Months)

Over the past 12 months, we have disclosed the following categories of personal information — including sensitive personal information indicated by an asterisk (*) — for the purposes described in the sections above (“How We Collect and Use Your Personal Information” and “How We Disclose Personal Information”):