Shipping Policy

Shipping Policy

Our products are shipped from our warehouses (the shipping warehouse depends on the stock available for the model you purchased. It is entirely possible that your order may be shipped from a warehouse located in another country if the ordered model was only available there at the time of purchase).
Since the logistics are automated via Shopify, everything is handled automatically to speed up the processing of your order.
We carry out weekly stock checks to ensure the highest possible quality of our products.

Current Shipping Conditions

Due to a recent increase in demand and ongoing supply chain challenges, shipping times may be slightly extended.
We appreciate your patience and understanding during this period.
Please allow an additional 1 to 4 business days for order processing.
Estimated shipping times will be provided at checkout.

Geographical Restrictions

The products offered on this website are not intended for sale, delivery, or use within the countries of the European Union, including France.

Any attempt to place an order destined for a country within the European Union will be automatically refused or cancelled.

This website, its content, offers, and pricing are intended exclusively for consumers located outside the European Union, specifically in:

  • United States

  • Canada

  • United Kingdom

  • Australia

  • Other authorized territories

By accessing this website, you confirm that you are not a resident of the European Union and agree not to attempt to have our products delivered to any restricted territory.

Delivery Times

Delivery time ranges from 5 to 10 business days, depending on your location
(excluding weekends, public holidays, and unexpected delays caused by carriers).

This does not include a processing time of 1 to 3 business days.
During promotional periods or times of high demand, processing time may reach 7 to 10 business days.

Shipping times are approximate and depend on:

  • your country of residence,

  • your local post office operations,

  • customs procedures.

Customs Fees and Taxes

You are responsible for paying all customs duties or additional fees required by your government or local postal service.

We ship your package exactly as the address is provided.
Once the product reaches the destination country, your local post office will handle the final delivery.
It is the customer’s responsibility to contact their local post office for any issues arising after the product arrives in the destination country.

Order Tracking

If you are ordering from the United States, you will receive a tracking number as soon as your order is shipped.
If tracking information is not updated for a few days, don’t worry—there may be a delay of one or two days.

Importation of Goods

Goods are imported on behalf of the consignee/buyer.
The consignee authorizes imaxsound to import the goods on their behalf.
Furthermore, the consignee/buyer agrees that imaxsound may delegate the importation duty to a subcontractor.

The recipient is responsible for paying all taxes and customs duties, in addition to the purchase price of the goods.

Returned Packages

Packages returned for reasons not attributable to the sender may be reshipped at the customer’s expense.

Refunds for returned packages that are not the sender’s fault will be issued in full, minus the shipping costs incurred.

Returning a Shipped Item

If you return an item, we recommend:

  • using a trackable shipping service,

  • or purchasing shipping insurance.

We cannot guarantee that we will receive the returned item.